Folsom Pak Mail
9580 Oak Ave Pkwy, #7
Folsom, CA 95630
Tel: 916-990-9002
   
Call: 916-990-9002
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Monday - Friday
9:00 am - 5:30 pm
Saturday
9:30 am - 2:00 PM
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Kudos to the USPS in Missouri

January 18th, 2017 by

A Folsom Pak Mail customer mailed a package via USPS Priority Mail to Germany. I track all international packages to ensure they don’t wind up in the wrong place. Well, this package went to Missouri. Actually it was going in circles between a small town and the St. Louis sort center. I called the small town post office and reached a very helpful USPS employee. He searched the database (all mail is visually scanned and an image is maintained) and saw the problem. Evidently another package’s bar code “copied” onto the Germany package. With today’s automation, the scanners were seeing the copied bar code and sending it to the small post office in Missouri. The scanners in the local post office did not recognize the address and immediately sent it back to the St. Louis sort center. Round and round it went. The local USPS employee put an “interrupt” message in the system so the scanner would kick the package out for human intervention. An USPS employee inked out the copied bar code and the package was on its way to Germany. Today I heard the Germany relatives received their Christmas present.

We all have choices regarding shipping. And the biggest differentiation between me and my competitors is I look out for my customers. I am not one to brag but I will go the extra mile for you.

Thanks to my customers for your business.


Box Going To 3-year Old Cancer Survivor

November 27th, 2016 by

On July 31st we shipped artwork created by a local artist.  See Artwork for a Cancer Patient.  It was sent to Ben, a 3-year old fighting cancer.  Now the same artist boxed up a lot of small gifts and we shipped the box.  Below is an image of the opened box.  On the left is a super hero (Ben’s favorite) advent calendar.

Once again I thank the artist for the opportunity to be of service and thank her for reminding me of the true meaning of the holiday season.

Ben

 

 


Kind Words From a Customer LP Folsom

August 13th, 2016 by

Artwork is always a challenge as no two pieces are the same.  At Folsom Pak Mail I do not use off-the-shelf boxes to ship artwork.  My experience is the foam inserts move, resulting in damaged art pieces.  So while a little more expensive, I custom pack each piece of art.  The custom packing means each part of the packing fits exactly right and as I pack, I make adjustments to ensure the artwork is protected.  I originally packed the artwork in styrofoam and corrugated cardboard.  Normally this works well but the length and width of the painting along with the frame depth created a depression in the middle.  So I repacked the painting at no additional cost to the customer.

I built a wooden crate to house the artwork.  This took the weight from 18 lbs to 79 lbs.  But I was assured the artwork would be protected as the wood did not compress.  And because of the dimensional weight pricing factor, it cost no more to ship.

My decision was proven correct in two ways: First, the artwork arrived in pristine condition.  Secondly, the customer’s son (the recipient of this artwork) had this to say.

Kevin –

The painting arrived at its destination last Thursday in perfect shape. My son’s comment was, “he knows what he is doing”.

Thanks,

LP

 

To see the LP Artwork and LP Crate click here and here.


Artwork For Cancer Patient

July 31st, 2016 by

Folsom Pak Mail packs and ships a lot of artwork.  Some artwork has a special story behind it.  This is one of those stories.

One of our customers called and explained they had drawn a Batman picture for a little boy named Ben.  Ben is a 3 year old super hero fan fighting kidney cancer. See Ben’s Superheroes.

We were pleased our customer chose Folsom Pak Mail to pack and ship this encouraging gift.  While the artist wishes to remain anonymous, we want to recognize her for her compassion and artistic skill.  Below is the artwork.

With all that is going wrong in the world, it is uplifting to see and participate in such a kind act.

Superhero Ben

 

UPDATE

The artist contacted me and shared the following link with me.  It takes you to an article about Ben.  It is nice to see the artist’s work was featured in the article.  Ben’s Article

 


Folsom Pak Mail Now Ships Wine

July 23rd, 2016 by

Folsom Pak Mail now ships wine.  We offer 1-bottle, 2-bottle, 3-bottle, 6-bottle, and 12-bottle boxes approved by UPS for wine shipping.  Call us at 916-990-9002 for a quote.  When you call, we will also check the weather for the destination zip code as hot or cold weather can ruin the wine.  You don’t want the wine riding in the truck any longer than necessary.  The back of the trucks are not air-conditioned nor heated.  We recommend UPS Express vs Ground shipping.  Express goes via air and the cargo hold is cooler.  Ground goes via train or trucks. Ground takes several days to travel cross-country and the wine will experience the heat and cold of the pod container.  We will also ask you to make sure an adult is home to sign for the wine shipment as it cannot be left on the doorstep.  Again, with Express there is a delivery date commitment while Ground delivery dates are “no sooner than” dates.  Lastly, we recommend shipping wine on Mondays and Tuesdays.  Get that wine to the recipient by Friday.  Otherwise, it may sit in a trailer at the terminal (hot or cold weather issues).  Again, extreme temperatures are not kind to wine.


Kind Words From A Customer

July 23rd, 2016 by

Customers visit the Folsom Pak Mail website and request quotes to pack and ship household goods. We frequently win the business. Here is a comment from a recent customer.

Kevin. I really want to thank you for all of your help. This was a pretty difficult move because I had to relocate my father-in-law from the bay area to Minot North Dakota and then I was responsible for getting his belongings there. Thank you so much for all of your help you made it so much easier. JCB-Folsom area


Chicks

April 14th, 2016 by

A customer stopped by the other day and asked if they could ship a box of chicks (as in baby chicks) to my store  The delivery required a signature and they wanted to make sure the chicks were delivered immediately rather than riding the mail truck all day. I said “Of course. I am here to be of service.”

To the US Mail’s credit, the chicks, shipped by USPS Express Mail, arrived the next morning shortly after I opened. A tip of the hat to the local Folsom Post Office for ensuring the chicks were delivered immediately. I signed for the chicks and called the customer. The customer came a short time later but in the meantime my customers and I were serenaded by a chick chorus.

I share this story to emphasize that Folsom Pak Mail is here to be of service. We accept all deliveries and will work with you to ensure you satisfaction.

Below is a picture of the chick box.

 

chicks


INTERNET RETURNS

February 12th, 2016 by

Internet returns continue to increase and so do return problems. The purpose of this article is to help keep your return shipping costs to a minimum.

FREE MAY NOT MEAN FREE

Just because you get free shipping does not mean you get a pre-paid return. Look for the return policy before you make a purchase and make sure you understand if the return is prepaid. Many online retailers say they will provide a return label. That may not be a prepaid label. It may just provide the return address.

If the online retailer does not offer free returns, ask if they will send a prepaid label and bill your retail account. Many online retailers have contracts with UPS, FedEx, and USPS that are specific to their products’ shipping boxes. They get a substantial discount in exchange for agreeing to shipping a minimum of packages annually. Your return contributes to them getting to that minimum. It will substantially reduce your return shipping costs versus paying retail shipping rates.

If the online retailer will not cooperate regarding the prepaid label, ask if you can return the product in a box or package other than the one you received. Again, their contract gives them a discounted rate.

And online retailers are famous for putting a small product in a large box. When you pay to return the product, you are paying for the space of the large box. Carriers now charge by weight or the space a package takes up, whichever number is higher. This substantially increases your shipping cost.

YOUR RETURN MAY BE AN INTERNATIONAL SHIPMENT

Where is the product coming from? More products come from international shippers. That means your return is an international shipment. International shipping is more expensive than a domestic shipment. The shipping time is also much longer. It may cause you to miss your return deadline even though you mailed it promptly. Lastly, the online retailer may refuse to pay the incoming taxes/duties associated with your return. Your return sits in customs. Eventually it comes back. This is exactly what you don’t want.

PROTECT YOUR RETURN

Protect your return with packing. All the carriers use more automation to sort packages. Conveyor belts transport packages not only from one end of the building to the other, but up several stories to other sorting floors. Robotic arms push packages from one side of the belt to the other with force. Openings become clogged and packages pile up behind blocked openings. Just imagine the airport luggage carousel on steroids. The packages piling up fall off the conveyor belt. At the very least the fall is a minimum of 3 feet. If it is going to a second story sorting facility the fall qualifies as sky diving. The result is the fall damages your return or the package pile up crushes your return. Either way, your return is now damaged and you won’t probably receive a credit.

We see more packages damaged by other packages leaking. While you are not guilty of wrongdoing, your package is none-the-less damaged and non-returnable. Pack you return to protect against
moisture.


Michele McCormick – Photographer

November 19th, 2015 by

One of the satisfactions at PakMail is assisting a photographer pack and ship their photographs to galleries, shows,and customers. I often hear the story behind the picture.  There is so much behind a photograph.

Michele has shipped many photographs with PakMail and has several on our exhibit wall. I invite you to visit her website at http://www.michelemccormickphotography.com/ and to also look at her photographs next time you visit Folsom PakMail.


We worry about your packages.

October 19th, 2015 by

If you go to the UPS Store, FedEx Kinkos, or US Post Office, the smiling personnel behind the counter will professionally process your package and send it on its way.

After that, it is up to you to make sure your package gets to its destination.  Not at Folsom PakMail.

Every morning Folsom PakMail checks on the status of every package due to be delivered that day.  Every package.  If we see there is an issue we call the carrier and fix the problem.  Then we call you to update you.

While 99%+ of all packages get to their destination with no problem, it seems Murphy’s Law applies.  That birthday present, family photo album, IRS return, etc., seem to be the packages that fate picks on for the scenic route to its destination.

At the end of the day, while you may be pleased I smiled and professionally processed your package, the real  thank you comes when the lost or misrouted package gets to its destination.  Folsom PakMail is happy to be of assistance.




Why Choose Pak Mail

Folsom Pak Mail proudly offers packing, shipping, crating and freight services for Folsom, Orangevale, Rancho Cordova, Citrus Heights and all surrounding cities.

Request a Free Online Estimate or call us at 916-990-9002.